Shipping & Delivery

📦 General Shipping Information

SunnyHillSeeds is operated exclusively as an online shop. We do not operate a physical retail store and personal collection from our business address is not available.

Orders are shipped from Austria to customers throughout Europe and worldwide.

📬 Shipping Methods

Depending on the size and value of the order, we offer different shipping methods:

• Standard letter shipping: Economical shipping without tracking.
• Tracked shipping: Shipping with a tracking number for improved delivery monitoring.
• Parcel shipping: Larger orders may be shipped as a tracked parcel.

Unless otherwise stated, orders are shipped with Österreichische Post or one of its international delivery partners.

🇦🇹 Shipping Within Austria

🌍 International Shipping

The available shipping methods and final shipping costs are displayed during checkout and may vary depending on the destination, order size and weight.

⏱️ Processing and Dispatch

Orders are normally dispatched within one to two business days after full payment has been received.

Orders placed by bank transfer are processed after the payment has arrived in our bank account.

During periods of high demand, public holidays or promotional campaigns, processing may take slightly longer.

📅 Estimated Delivery Times

Delivery times begin after the order has been dispatched and are approximate estimates:

Delivery may take longer due to customs procedures, postal delays, public holidays, weather conditions or circumstances outside our control.

✉️ Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation by email. If you selected a tracked shipping method, the tracking information will be included whenever available.

📦 Secure and Neutral Packaging

Orders are packed carefully in neutral shipping materials. The outer packaging does not contain detailed information about the products inside. Only the information required for postal delivery is displayed on the envelope or parcel.

🛃 Customs and Import Regulations

Customers outside Austria are responsible for checking the import regulations that apply in their destination country before placing an order.

Customs duties, import taxes and other charges imposed by local authorities are not included in our prices or shipping costs and must be paid by the recipient.

We cannot guarantee customs clearance and are not responsible for delays, inspections, confiscation or additional charges imposed by postal or customs authorities.

🏠 Incorrect or Incomplete Addresses

Please check your shipping address carefully before submitting your order.

If an order is returned because the address was incorrect, incomplete, refused or not collected, the cost of reshipping may be charged to the customer.

📸 Damaged Deliveries

Please inspect your order after delivery. If the shipment arrives visibly damaged, please contact the postal service or delivery company and notify us as soon as reasonably possible.

Please include:

• Your order number
• A short description of the problem
• Clear photographs of the products and packaging

Contact us at office.sunnyhillseeds@gmail.com .

🔎 Delayed or Missing Shipments

Untracked letter shipments cannot be followed through the postal system. For valuable or international orders, we therefore recommend selecting tracked shipping.

Please contact us if your order has not arrived within a reasonable period after dispatch. We will review the available shipping information and assist you wherever possible.

Questions About Shipping?

Please contact us at office.sunnyhillseeds@gmail.com .